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answered.
Everything about how we print, price, ship, and stand behind our work. Search if you know what you're after, or browse by category.
3D Printing
What is 3D printing, exactly?
We use FDM (fused deposition modeling). Our printers melt a plastic filament and lay it down in 0.2mm-tall layers, one at a time, until your object exists in real life. A small keychain is roughly 110 layers of controlled extrusion; a hand-sized desk piece is closer to 500.
If you've ever watched a glue gun on hyperdrive, guided by a million G-code instructions — it's that.
What materials do you print with?
Most of our catalog prints in matte PLA — it's rigid, dimensionally stable, and has the best color range. For parts that need flex (snap-fits, living hinges, straps) we switch to PETG. TPU is available on request for genuinely rubbery items.
Every spool comes from US suppliers and lives in dehumidified dry boxes so moisture doesn't sneak in before the nozzle does.
How big can you print?
Our Bambu P2S build plates are 256 × 256 × 256 mm — roughly 10 inches on each side. Bigger objects are absolutely possible; we split them at natural seams and reassemble with adhesive or hardware. If you're designing something sofa-sized, ask us — we've done it.
How strong are 3D printed parts?
Way stronger than you'd guess. Most of our keychains and fidgets print with 4 solid perimeters and 25% gyroid infill, which makes them genuinely hard to break by hand. They survive being dropped on concrete, thrown across a desk, and jangled in a pocket with keys.
What FDM parts don't love: long-term direct sunlight and cars in July. See Care & Maintenance.
Can you do multi-color prints?
Yes — up to 16 colors per print using our AMS (automatic material system). Most of our designs are 2–4 color and ship exactly as you see them on the product page. Fully custom multi-color is available through the custom order flow.
Are the prints waterproof?
Water-resistant, not waterproof. Splashes, rain, sweat — no problem. Submersion or anything under pressure (dishwasher jets, garden hoses) will eventually find its way through the micro-gaps between layers. PETG tolerates water better than PLA if that's a constant need — ask us for a switch.
Orders & Shipping
How fast do orders ship?
Everything in the shop is printed-to-order. Most orders leave our farm within 24–48 hours. Larger or multi-color orders may add a day. You'll get a tracking email the moment the package hits USPS.
Where do you ship?
All 50 US states via USPS First Class, and internationally via USPS First Class International to most countries. Checkout calculates live shipping based on weight and destination, so you see the real cost before paying.
How do I track my order?
Once your package is handed off to USPS you'll get a tracking link by email. If something feels off or a delivery is late, reply to that email — we'll look into it the same day.
What if my package is lost or arrives damaged?
We reprint and re-ship, no questions. Send a photo of the damage (or a screenshot of the "delivered but not here" tracking) and we'll have a replacement moving within a day. We'd rather eat the cost than have you stuck with a broken print.
Do you offer expedited shipping?
Yes — Priority Mail at checkout gets most US addresses in 2–3 days. For truly urgent orders, rush production (print ahead of the queue) is available for a small fee — email us before you check out and we'll get it moving.
Pricing & Payment
How is pricing determined?
Stocked items are flat-priced on the product page. For custom orders, pricing reflects print time (minutes on the printer), filament used (grams per print), any hardware like split rings or magnets, and hands-on finishing work. A 30-minute keychain is cheaper than a 5-hour desk piece — no magic.
What payment methods do you accept?
All major cards, Apple Pay, Google Pay, and Shop Pay through our Shopify checkout. Custom orders can also settle via ACH for larger project totals — just ask.
Do you offer discounts or bulk pricing?
Yes. 10+ of the same item gets 15% off; 25+ gets 25% off — the code appears on your cart automatically. For runs of 100+, email us directly and we'll scale both price and delivery timeline.
Do you charge sales tax?
Sales tax is added for orders shipping to Ohio (where we're based). Orders to other states show no tax at checkout — but whether you owe use-tax at home is between you and your state, not us.
Is there a minimum order?
No minimum for stocked items — one keychain is fine. Custom orders start at $25 to cover design and setup time, but there's no quantity minimum above that.
Care & Maintenance
How do I clean a 3D printed item?
Warm water and mild dish soap with a soft cloth. A soft-bristle toothbrush works great for getting between layer lines or into textured surfaces. Avoid acetone and strong solvents — PLA tolerates them poorly.
Are the prints dishwasher safe?
No. Dishwasher heat will warp PLA and the spray pressure finds its way between the layers. Hand-wash only.
Can they sit in a hot car?
Short answer: no. PLA starts softening around 140°F (60°C), which a parked car in summer can hit by lunchtime. If you need a part that lives in your car, ask for it in PETG — that's good up to roughly 180°F (80°C).
Are they kid- and pet-safe?
Our filaments are non-toxic, but any rigid plastic object with small features is a choking hazard — use common sense with young kids or chewers. Nothing we make is designed for mouth contact or food service.
What if something breaks?
Within 30 days of delivery, anything that breaks under reasonable use gets replaced free — just email a photo. After that, a replacement is usually well below the original price. We keep the file, so reprinting is fast.
Custom Orders
How do I start a custom order?
Send us the details — describe what you want, add any reference images, and share your rough timeline. We'll send a quote within 24 hours with a price and a delivery date.
What file formats do you accept?
STL, STEP, OBJ, and 3MF all work. If all you have is a phone photo or a pencil sketch, send that too — we design from reference all the time.
How long do custom orders take?
Most wrap in under a week end-to-end: a day or two to design, 24 hours for you to approve the render, then 2–3 days for print and ship. Rush turnaround (48 hours total) is available for a fee.
Can you help me design something?
Definitely. Most of our custom orders start with a sketch or a paragraph. We model it up in Fusion, send you a render, iterate until you love it, then print. Design time is included in your quote unless scope changes dramatically.
Do you keep my files afterward?
Your design is yours. We keep a working copy on file so reorders and reprints are fast, but we'll never list your design in the public shop without asking first. If you'd rather we delete the file after delivery, just say so.
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